When downloading maps or voices, please make sure that following conditions are fulfilled:

  1. Please make sure you have working mobile internet connection (at least 3 g speed connection), ideally via Wi-Fi (you can test your connection speed e.g. with mobile applications which are available in the Google Play Store on your Android phone); if your connection is very slow, try to connect to a different Wi-Fi network, if possible.
  2. In case the internet connection on your phone goes via a VPN or via proxy server, please be aware that the map download does not work via these methods; please ensure a direct connection to the internet in order to download maps
  3. Make sure that the date and time on your mobile device are set correctly; if your date and time settings are deviant, please set the correct time and data in your mobile device settings.

Before downloading new maps, please, first update old maps.