If the app is not showing any results for your online search:
- Make sure there are no typos in the address you are searching
- Type the entire street name and the house number. Avoid street name abbreviation as they may interfere with search results
- Make sure your internet connection is stable
If the app is not showing any results (or inaccurate results) for your offline search:
- Make sure that you downloaded offline maps of the areas where the addresses/places you’re searching for are located
- Offline mode should be turned on in the app’s settings before searching offline
- Try adding the name of the city next to it or recentering the map closer to the region of the address/place
In case you tried all the above but still cannot get the expected results, we’d recommend you to send an email to appsupport@here.com with more details about it.