What is the ‘Get door-to-door directions’ feature? How can I use it?
When the ‘Door-to-door directions' feature is activated, WeGo will offer you a complete door-to-door navigation experience. This works by: Showing the...
Mon, 16 Oct, 2023 at 7:02 PM
How can I request my data removal in accordance with GDPR?
To request the deletion of your data from HERE, we recommend to visit and fill out the form. After the form is complete, an aut...
Mon, 16 Oct, 2023 at 7:03 PM
What is the difference between HERE WeGo and HERE WeGo Beta?
HERE WeGo Beta is the app we use to test some new features and gather feedback before releasing new features to the standard HERE WeGo app so we can make su...
Fri, 3 May, 2024 at 10:24 AM
WeGo stops working when internet connection is lost. Why?
If you are navigating in online mode and the internet connection is lost, the app will continue trying to connect with the internet. If the app fails to rec...
Mon, 16 Oct, 2023 at 7:05 PM
How do AdBlocker / Optimization apps affect WeGo?
If you have any AdBlocker or optimization apps installed on your phone, they could affect the performance of WeGo. If you experience issues with WeGo perfor...
Mon, 16 Oct, 2023 at 7:06 PM
Can I log in via my Facebook account that was created with a telephone number only?
At this time, it is not possible to log in to your HERE WeGo account via a Facebook account that was created with only a telephone number and not an email a...
Tue, 7 May, 2024 at 1:29 PM
How do I look up a location using DMS coordinates?
In order to look up DMS coordinates on HERE WeGo Maps, please leave a space for the degree symbol, and type the rest of the information as listed in the ...
Thu, 23 May, 2024 at 2:03 PM
After the update to 4.12.000, I cannot update maps. What should I do?
Please delete all the maps you currently have downloaded, close the app entirely, re-open the app and download the maps again. Please note, from the options...
Thu, 23 May, 2024 at 2:09 PM
I can't download maps or find my location
If you have received the below error message in the app, please make sure the date and time are set automatically in your device (outside the WeGo app). 
Fri, 21 Jun, 2024 at 3:03 PM