Why is the app loading so slowly?
First, make sure you're on a stable internet connection. If you are, but still have issues with the speed of the app, we suggest verifying the followin...
Tue, 25 May, 2021 at 4:44 PM
Why am I not getting any search results?
If the app is not showing any results for your search: Make sure there are no typos - some street names can be tricky to spell Type the entire street nam...
Tue, 25 May, 2021 at 4:45 PM
Why is my offline search not working?
Make sure you've downloaded the maps of the areas you'd like to search offline. Check that you've tagged the option to use the app in offline...
Tue, 25 May, 2021 at 5:00 PM
Will using GPS deplete my phone's battery life?
As HERE WeGo needs access to GPS to work, your phone might use up more battery life while you're actively navigating. (This is quite common with apps t...
Tue, 25 May, 2021 at 4:47 PM
Which transit types can I use with the HERE WeGo app?
You can find results for navigating by car, public transportation and by foot.
Tue, 25 May, 2021 at 4:48 PM
How do I edit or delete shortcuts?
Add shortcuts to look up your most visited destinations quickly without having to type their addresses in full. Upon launching the HERE WeGo app, access the...
Tue, 25 May, 2021 at 4:53 PM
What are 'Collections'?
'Collections' is where you save all the places you love and want to remember. You can also collect new places to try out later. Place these locati...
Tue, 25 May, 2021 at 4:54 PM
How can I create new Collections?
To add new places to a Collections folder, follow these steps: Search for the address or POI that you'd like to save as a collection Once the app di...
Tue, 25 May, 2021 at 4:59 PM
How do I edit, delete or manage my Collections?
To manage, rearrange or edit your Collections: Launch the app - drag the bottom bar up to expand the menu Select 'See all' to the right of the ...
Tue, 25 May, 2021 at 4:57 PM
Why should I create a HERE WeGo account?
With a HERE WeGo account, you'll enjoy a personalised navigation experience. Save your favorite places under 'Collections', create your own s...
Tue, 25 May, 2021 at 5:04 PM