If the app is not showing any results for your online search:

  • Make sure there are no typos in the address you are searching
  • Type the entire street name and the house number. Avoid street name abbreviation as they may interfere with search results
  • Make sure your internet connection is stable

If the app is not showing any results (or inaccurate results) for your offline search:

  • Make sure that you downloaded offline maps of the areas where the addresses/places you’re searching for are located 
  • Offline mode should be turned on in the app’s settings before searching offline
  • Try adding the name of the city next to it or recentering the map closer to the region of the address/place 

In case you tried all the above but still cannot get the expected results, we’d recommend you to send an email to appsupport@here.com with more details about it.