How can I create new Collections?
To add new places to a Collections folder, follow these steps: Search for the address or POI that you'd like to save as a collection Once the app dis...
Tue, 25 May, 2021 at 4:59 PM
How do I edit, delete or manage my Collections?
To manage, rearrange or edit your Collections: Launch the app - drag the bottom bar up to expand the menu Select 'See all' to the right of the &#...
Tue, 25 May, 2021 at 4:57 PM
Why should I create a HERE WeGo account?
With a HERE WeGo account, you'll enjoy a personalised navigation experience. Save your favorite places under 'Collections', create your own shor...
Tue, 25 May, 2021 at 5:04 PM
How can I change my email address?
To change the email address linked to your account, follow these steps: Type into your web browser Log in to your account Select 'Menu...
Wed, 18 May, 2022 at 11:12 AM
How can I change my password?
If you've forgotten your password or would like to change it, please log in to your account. Under 'Password', select 'Change password'. 
Tue, 25 May, 2021 at 5:07 PM
How can I download and use offline maps?
Offline maps are available in many countries with certain exclusions (e.g., offline maps are not available in Japan, Korea, China). To navigate offline...
Wed, 5 Oct, 2022 at 4:13 PM
Can I set speed limit alerts?
Yes, you can. To turn on speed limit alerts: Launch the app - select 'Settings' Select 'Speed limit alerts' to turn the following options...
Tue, 25 May, 2021 at 5:16 PM
I would like to add or edit my business info on your Maps. How should I proceed?
To add, delete or edit POIs or addresses on our maps, you can: Submit info via our Map Creator tool. We'll verify the info and apply it to our maps on...
Tue, 25 May, 2021 at 5:17 PM
What should I do when I come across inaccurate and/or missing data on WeGo maps?
We work hard to keep the maps as current as possible, but as data consistently changes around the world, some of them can take a bit more time to be reflect...
Tue, 25 May, 2021 at 5:18 PM
Why is my current position inaccurate?
For us to provide accurate location info, you must have a stable internet connection and your permissions for access location must be turned on. These phone...
Tue, 25 May, 2021 at 5:22 PM