For us to provide accurate location info, you should be outdoors and your permissions for access location must be turned on. These phone settings might help to improve the location’s accuracy: 

• Turn on the WiFi setting
• Make sure ‘Power Saving Mode’ is off. Remove battery optimization. 
• Because the app depends on GPS and other technologies, your current location might vary by a couple of meters. The accuracy tends to get better the longer you use the app. 
• We recommend reinstalling the app on your phone if none of the steps above helped. 

If you’ve followed the above steps but the issues with positioning persist, please write an email to appsupport@here.com and make sure to add as many details (and/or videos) as possible so our team can help you to the best of their abilities.