First, make sure you have a stable internet connection. If you do but still have issues with the speed of the app, we suggest verifying the following points on your phone’s settings:

  • Make sure the permissions to access your location while using WeGo are on
  • Make sure your phone is not in power saving mode
  • Deselect the battery optimization option 
  • If you have a SD card on your phone, try using the app without the SD card to see if it makes a difference
  • Make sure offline mode is turned on when you’re navigating offline 

If any issues persist, send an email to with as many details as possible. We’d also recommend to share any videos/screenshots that might help our teams with troubleshooting.