Main topics


How do I add waypoints?
To add waypoints to your route, please follow these steps: Launch the HERE WeGo mobile app Enter your final destination and click on 'Get directions' Start navigating - drag the bottom bar up to expand the menu These options will become available: 'Gas', 'Restaurants', 'Parking', 'Toilets' and 'Search'...
Wed, 18 May, 2022 at 10:40 AM
Why HERE WeGo?
Maybe you're new in town and want to know new places, or you simply need to find the quickest way to get from A to B. With HERE WeGo, you'll never be lost. We support real-time journey updates, public transportation schedules, car and pedestrian guidance, offline maps and more. Ready to journey with us? HERE WeGo!
Tue, 25 May, 2021 at 4:40 PM
Why is HERE WeGo being redesigned?
Many of you are fans of the old design and, to be honest, we loved it too! However, market requirements for navigation apps have evolved. Colors, contrasts, motion behaviors and usability are just a few examples of developments that customers seek today. We've reimagined HERE WeGo with these in mind to future-proof our app and prepare for new feature...
Tue, 25 May, 2021 at 5:37 PM
My collections disappeared after the app's update! What should I do?
Don’t worry: the collections are always linked with your HERE account. This means that if you’re using the same HERE account you used for previous versions of WeGo, you should be able to access your collections.   However, if after the latest update of WeGo, you can’t see your collections, just follow these four simple steps: 1. Confirm that you’re...
Wed, 29 Sep, 2021 at 5:49 PM
How do I apply route preferences (ferries, highways, toll roads etc)?
To apply route preferences, follow these steps: Launch the HERE WeGo mobile app Drag the bottom bar up to expand the menu Scroll down and select 'Settings' The app will display several options that you can avoid on your route (e.g. ferries, highways, tunnels, roll roads, unpaved roads) Select the options you'd like to avoid on your rout...
Tue, 25 May, 2021 at 5:02 PM
What are my options for voice guidance (and what are the supported languages)?
HERE WeGo relies on your smartphone's Operating System (Android or iOS) capabilities to produce voice commands. It means that a text-to-speech (TTS) engine of your smartphone should be enabled and configured for WeGo to produce voice commands for navigation. This also includes languages the TTS engine supports: please make sure that the desired lang...
Fri, 11 Nov, 2022 at 10:25 AM
How can I clear my search history?
To clear your search history on the app, please follow these steps: - Launch the app - Drag the bottom bar up to expand the menu - Scroll down and select 'About, Legal & Notices' - Select 'Clear history' - Your search history will be deleted
Tue, 25 May, 2021 at 5:10 PM
How can I use HERE WeGo in dark mode?
To use HERE WeGo in dark mode, you should: Launch the app - drag the bottom bar up to expand the menu Select 'Settings', then 'Theme' Turn it on to automatically sync your app's theme with your device settings You can also turn it off in case you'd like to personalize it differently. The app will then display 'App theme&#...
Tue, 25 May, 2021 at 5:32 PM
How do I add an SD card for external storage?
Add an SD card to boost the app's storage on your Android device: Launch HERE WeGo app on your phone - drag the bottom bar up to expand the menu Select 'Download maps' under 'Your maps' Select 'Storage media' You'll get to choose between 'Internal storage' or 'SD card' Select 'SD card' to save...
Tue, 25 May, 2021 at 5:35 PM
Does WeGo support a 2D (North up) maps view?
Yes, it does! To enable a 2D (North up) navigation mode while using WeGo, please make sure to click on the compass symbol in the top right corner of the map (this icon is shown when there’s active guidance). Once you click on the compass icon, the map will be switched to 2D/North up mode. If you click on it again, it will go back to the standard 3D maps ...
Wed, 29 Sep, 2021 at 5:50 PM
I don’t want to use my current location as the starting point of my navigation. How can I change it?
To use another address as the starting point of your navigation (instead of your current location), just takethe following steps:   - Open the WeGo app and search for a destination in the search bar. - Click on 'Directions'. - The app will display an overview of your route in the map. - On the lower bar you'll see 'Your location'...
Wed, 29 Sep, 2021 at 5:51 PM
How do I find the nearest bus and/or train departures?
*The service availability may differ by country, it is not available in all countries. Find the nearest public transit departures at your location with the following steps: Launch the HERE WeGo app Enter your final destination Select 'Get directions' Select the public transit option Check out all the public transit options near you to g...
Wed, 5 Oct, 2022 at 4:49 PM
How can I run a trip simulation?
To simulate a trip in the app, you should: Launch the HERE WeGo app and enter your final destination in the search bar Select 'Get directions' As soon as the app displays the route and the length of time it takes for you to get there, you'll also see an icon on the right to start your navigation Press and hold onto this icon to begin the...
Tue, 25 May, 2021 at 5:34 PM
Why is the app loading so slowly?
First, make sure you're on a stable internet connection. If you are, but still have issues with the speed of the app, we suggest verifying the following points on your phone's settings: Check that you've turned on permission to access your location while using WeGo Select the automatic time zone Check that your phone is not in power-savin...
Tue, 25 May, 2021 at 4:44 PM
Why am I not getting any search results?
If the app is not showing any results for your search: Make sure there are no typos - some street names can be tricky to spell Type the entire street name + house number. Avoid street name abbreviations; they may interfere with search results Make sure your internet connection is stable when navigating online. If you're searching offline, make su...
Tue, 25 May, 2021 at 4:45 PM
Why is my offline search not working?
Make sure you've downloaded the maps of the areas you'd like to search offline. Check that you've tagged the option to use the app in offline mode. The street, city or region should be spelled correctly with no mistakes. Abbreviations might affect the app's results.
Tue, 25 May, 2021 at 5:00 PM
Will using GPS deplete my phone's battery life?
As HERE WeGo needs access to GPS to work, your phone might use up more battery life while you're actively navigating. (This is quite common with apps that depend on your phone settings.) If you feel that our app consumes too much of your battery life, we'd recommend that you check your phone's battery settings and adapt it according to your u...
Tue, 25 May, 2021 at 4:47 PM
Which transit types can I use with the HERE WeGo app?
The service availability may differ by country, it is not available in all countries. You can find results for navigating by car, public transportation, bike and by foot.
Wed, 5 Oct, 2022 at 4:25 PM
How do I edit or delete shortcuts?
Add shortcuts to look up your most visited destinations quickly without having to type their addresses in full. Upon launching the HERE WeGo app, access these shortcuts via the bar at the bottom. To add, edit or delete shortcuts, select the app appropriate icon and hold your finger there for a few seconds. The app will display four options: 'Change a...
Tue, 25 May, 2021 at 4:53 PM
What are 'Collections'?
'Collections' is where you save all the places you love and want to remember. You can also collect new places to try out later. Place these locations in different folders and organize them according to your wishes (e.g. Create collections of 'restaurants', 'nice places to visit', 'parks' etc - or any other category of your...
Tue, 25 May, 2021 at 4:54 PM
How can I create new Collections?
To add new places to a Collections folder, follow these steps: Search for the address or POI that you'd like to save as a collection Once the app displays the results, you'll see an option next to a star icon that says 'Save in Collections' Select this option and add it to your existing folders or create a new folder with it Here...
Tue, 25 May, 2021 at 4:59 PM
How do I edit, delete or manage my Collections?
To manage, rearrange or edit your Collections: Launch the app - drag the bottom bar up to expand the menu Select 'See all' to the right of the 'Your Collections' option To edit your Collections folders, select the three dots next to the folder that you'd like to edit or delete To edit places saved under the folders, select the fo...
Tue, 25 May, 2021 at 4:57 PM
Why should I create a HERE WeGo account?
With a HERE WeGo account, you'll enjoy a personalised navigation experience. Save your favorite places under 'Collections', create your own shortcuts, sync your preferences with HERE WeGo Web and navigate offline. Connect your account to your email address, Facebook account or Apple ID account for easy log-in - whatever fits you best!
Tue, 25 May, 2021 at 5:04 PM
How can I change my email address?
To change the email address linked to your account, follow these steps: Type into your web browser Log in to your account Select 'Menu' Select 'User Name' A new sign-in page will open up Change the email address under 'Account details' Enter your current password Confirm change via an email sent to the new e...
Wed, 18 May, 2022 at 11:12 AM
How can I change my password?
If you've forgotten your password or would like to change it, please log in to your account. Under 'Password', select 'Change password'. 
Tue, 25 May, 2021 at 5:07 PM
How can I download and use offline maps?
Offline maps are available in many countries with certain exclusions (e.g., offline maps are not available in Japan, Korea, China). To navigate offline, download the offline maps of the areas you wish to navigate: Launch the app - drag the bottom bar up to expand the menu Under 'Your Maps', you'll see a 'Download maps' option ...
Wed, 5 Oct, 2022 at 4:13 PM
Can I set speed limit alerts?
Yes, you can. To turn on speed limit alerts: Launch the app - select 'Settings' Select 'Speed limit alerts' to turn the following options on or off: Speed limit displays Alerts when you've gone over speed limits Alert sound You may also set alerts from a particular speed limit
Tue, 25 May, 2021 at 5:16 PM
I would like to add or edit my business info on your Maps. How should I proceed?
To add, delete or edit POIs or addresses on our maps, you can: Submit info via our Map Creator tool. We'll verify the info and apply it to our maps once it's approved Send our support team detailed info about the places you'd like to add or edit. We'll be happy to support you
Tue, 25 May, 2021 at 5:17 PM
What should I do when I come across inaccurate and/or missing data on WeGo maps?
We work hard to keep the maps as current as possible, but as data consistently changes around the world, some of them can take a bit more time to be reflected in our maps. Please message us with more details about the errors you've encountered. We'll be glad to assist you. 
Tue, 25 May, 2021 at 5:18 PM
Why is my current position inaccurate?
For us to provide accurate location info, you must have a stable internet connection and your permissions for access location must be turned on. These phone settings might help to improve a location's accuracy: Select automatic time zone Make sure 'Power Saving Mode' is off. Remove battery optimization Because the app depends on GPS and o...
Tue, 25 May, 2021 at 5:22 PM


Are the information of WeGo Web synced with WeGo App?
All the collections you save while using your HERE account will be automatically synced with HERE WeGo App. You can also rearrange your collections in the web and this rearrangement/edits will be automatically seen in the app. The routes saved under though won't be available on the app - saving routes is a function only available in t...
Thu, 15 Apr, 2021 at 5:22 PM


Interested in partnering with HERE WeGo?
If you're interested in knowing more about HERE WeGo and perhaps creating partnerships with us, please make sure to reach out to and send more details! We'll be glad to assist you. 
Thu, 15 Apr, 2021 at 5:25 PM