Main topics


How do I add stops to my route?
To add stops to your route, you can follow two different paths.  The first one is by using the initial route planner of WeGo before starting the navigation: 1. Open the WeGo app 2. Select your final destination  3. Calculate your car, bike or pedestrian route 4. Click on the three lines icon on the right side of the starting point/destination field...
Mon, 16 Oct, 2023 at 4:58 PM
Why HERE WeGo?
Maybe you're new in town and want to know new places, or you simply need to find the fastest way to get from A to B. With HERE WeGo, you'll never be lost. We support real-time journey updates, public transportation schedules, car, pedestrian and bike guidance, offline maps and more. You can also save your favorite addresses and places in your col...
Mon, 16 Oct, 2023 at 4:59 PM
My collections are not syncing. What should I do?
Don’t worry, collections are always linked to your HERE account. This means that if you’re using the same HERE account you used for previous versions of WeGo, you should be able to access your collections.  If you’re still experiencing issues with reaching your collections, we recommend these steps: 1. Confirm that you’re logging in with the same...
Mon, 16 Oct, 2023 at 5:04 PM
How do I apply route preferences (ferries, highways, toll roads etc)?
To apply route preferences, follow these steps: Open the HERE WeGo app Select your final destination  Calculate your route by clicking on 'Directions'  Click on 'Route preferences' on the top right corner of the bottom bar (where the route alternatives are shown) The app will display several options you can apply to your route (ie, ...
Mon, 16 Oct, 2023 at 5:08 PM
What are my options for voice guidance (and what are the supported languages)?
HERE WeGo relies on your smartphone's Operating System (Android or iOS) capabilities to produce voice commands. It means that a text-to-speech (TTS) engine of your smartphone should be enabled and configured for WeGo to produce voice commands for navigation. This also includes languages the TTS engine supports: please make sure that the desired lang...
Mon, 16 Oct, 2023 at 5:11 PM
How can I clear my search history?
There are several ways of clearing your search history from the app.  If you wish to delete your complete search history: - Open the WeGo app - Drag the bottom bar up to expand the menu - Scroll down and select ‘About, Legal and Notices’ - Select ‘Clear history’ - Your complete search history will be cleared Another way of clearing your complete sea...
Mon, 16 Oct, 2023 at 5:12 PM
How can I use HERE WeGo in dark mode?
To change the appearance settings of WeGo, you should: Open the WeGo app and drag the bottom bar up to expand the menu Select ‘Settings’, then ‘Appearance’ Select the option ‘Sync with device settings’ if you’d like to have the same theme as your phone You can also turn it off in case you’d like to personalize it differently. The app will then displ...
Mon, 16 Oct, 2023 at 5:26 PM
How do I add an SD card for external storage?
If you have an SD card on your Android phone and would like to use it for WeGo, you should: Open the WeGo app and drag the bottom bar up to expand the menu Select 'Download maps' under 'Your maps' Select 'Storage media' You can choose between 'Internal storage' and 'SD card' Select 'SD card' to save a...
Mon, 16 Oct, 2023 at 5:28 PM
Does WeGo support a 2D (North up) maps view?
Yes. To enable a 2D (North up) navigation mode while using WeGo, please make sure to click on the compass symbol in the top right corner of the map (this icon is shown when there’s active guidance). Once you click on the compass icon, the map will switch to 2D/North up mode. If you click on it again, it will go back to the standard 3D maps view.
Mon, 16 Oct, 2023 at 5:29 PM
How can I use an address instead of my current location as the starting point of my navigation?
To use an address as the starting point of your navigation instead of your current location: - Open the WeGo app and search for a destination in the search bar. - Click on 'Directions'. - The app will display an overview of your route in the map. - On the lower bar you'll see 'Your location' as the starting point for this route. -...
Mon, 16 Oct, 2023 at 5:31 PM
How do I find the nearest bus and/or train departures?
Find the nearest public transit departures at your location with the following steps: Open the WeGo app Enter your final destination Select ‘Directions’ Select the public transport icon  Check all the PT options near you to get to your destination  You can also click on the stops shown in the maps  to see more information regarding the buses/trai...
Mon, 16 Oct, 2023 at 5:33 PM
How can I run a trip simulation?
To simulate a trip in the app: Launch the HERE WeGo app and enter your final destination Select 'Directions' Once the app displays the route and the time it takes you to get there, an icon for starting your navigation will appear on the right side of the alternative route Click and hold this icon to start the trip simulation 
Mon, 16 Oct, 2023 at 5:36 PM
The WeGo app is taking too long to load and/or is too slow. What should I do?
First, make sure you have a stable internet connection. If you do but still have issues with the speed of the app, we suggest verifying the following points on your phone’s settings: Make sure the permissions to access your location while using WeGo are on Make sure your phone is not in power saving mode Deselect the battery optimization option  If ...
Mon, 16 Oct, 2023 at 5:40 PM
Why am I getting inaccurate results for my search or any search results at all?
If the app is not showing any results for your online search: Make sure there are no typos in the address you are searching Type the entire street name and the house number. Avoid street name abbreviation as they may interfere with search results Make sure your internet connection is stable If the app is not showing any results (or inaccurate resu...
Mon, 16 Oct, 2023 at 5:43 PM
Will using GPS reduce my phone's battery life?
HERE WeGo uses GPS to work and your phone might deplete more of your battery while you're actively navigating. (This is quite common with apps that depend on your phone settings.) If you feel that our app consumes too much of your battery life, we'd recommend that you check your phone's battery settings and adapt it according to your usage. P...
Fri, 17 May, 2024 at 2:30 PM
Which transit types can I use with the HERE WeGo app?
You can use WeGo navigation for cars, public transportation, bikes and traveling on foot.  Taxi service availability may differ by country and isn’t available in all countries. 
Mon, 16 Oct, 2023 at 5:55 PM
How do I edit or delete shortcuts?
Add shortcuts to look up your most visited destinations quickly without having to type their addresses in full.  Access these shortcuts via the bar at the bottom that appears when you open the HERE WeGo app. To add a shortcut, click on ‘Home’ or ‘Add a place’ and type the address you’d like to save. To edit or delete shortcuts, select the appropriate ic...
Mon, 16 Oct, 2023 at 5:57 PM
What are 'Collections'?
'Collections' is where you can save all the places you want to remember or new places you’re interested in visiting. Place these locations in different folders and organize them according to your wishes (eg, create collections of 'restaurants', 'nice places to visit', 'parks' etc, or any other category of your interest). Y...
Mon, 16 Oct, 2023 at 5:58 PM
How can I create new collections?
To add new places to a Collection folder, follow these steps: Search for the address or place you’d like to save in a collection  When a result of your search shows up you’ll see a star icon on the right side, next to ‘Directions' You can also select the option 'Save in collections' below 'Directions' Click on the star icon and s...
Mon, 16 Oct, 2023 at 6:01 PM
How do I edit, delete or manage my collections?
To manage, rearrange or edit your Collections: Launch the app and drag the bottom bar up to expand the menu Select 'See all' on the right side of the 'Your Collections' option To edit your Collections folders, select the three dots next to the folder that you'd like to edit or delete To edit places saved in the folders, select th...
Mon, 16 Oct, 2023 at 6:05 PM
Why should I create a HERE WeGo account?
With a HERE WeGo account, you'll enjoy a personalized navigation experience. Save your favorite places under 'Collections', create your own shortcuts, sync your preferences with HERE WeGo Web and navigate offline. You can also connect your account to your email address, Facebook account or Apple ID account for easy log-in.
Mon, 16 Oct, 2023 at 6:06 PM
How can I change my email address?
To change the email address linked to your account: Type into your web browser Sign in with your account using your current email address  Change the email address under ‘Account details’  Enter your current password  Confirm the change in the email sent to the new email address you’ve entered  Note: if your HERE account is li...
Mon, 16 Oct, 2023 at 6:08 PM
How can I change my password?
To change the password linked to your account: Type into your web browser Sign in using your account details Under ‘Password’, select ‘Change password’  Follow the steps that will be provided  Note: if your HERE account is linked to your Facebook account or Apple ID, you cannot change the password.
Mon, 16 Oct, 2023 at 6:10 PM
How can I download and use offline maps?
Offline maps are available in many countries with certain exemptions (such as Japan, Korea, and China). To navigate offline, download the offline maps of the areas you with to navigate: Launch the app and drag up the bottom bar to expand the menu Under 'Your Maps', you'll see a 'Download maps' option The app will display info...
Wed, 25 Oct, 2023 at 5:03 PM
Can I set speed limit alerts?
Yes, you can. To turn on speed limit alerts: Open the WeGo app and drag up the bottom bar  Select 'Settings' Click on 'Speed limit alerts'  Turn on 'Show speed limit' option Turn on 'Alert when over limit'  Choose when exactly you'd like the alert to sound according to your speed 
Mon, 16 Oct, 2023 at 6:17 PM
I would like to add or edit my business info on WeGo Maps. How can I do that?
To suggest edits for POIs in our maps: Open the WeGo app Click on a POI icon in the maps (or search for a specific business by using the search bar) Select the option ‘Suggest an edit’ on the bottom bar Enter your suggested edits for this place If you’d like to add a new business, we recommend to either use the Map Creator tool or send an email to...
Mon, 16 Oct, 2023 at 6:28 PM
What should I do when I come across inaccurate and/or missing data on WeGo maps?
We work hard to keep the maps as current as possible but as data constantly changes around the world, some of these changes can take a while before they show up in our maps. Please, use the ‘Suggest an edit' option when you’d like to report issues about outdated POI information in our maps. If you’d like to report any other issue, please send an emai...
Mon, 16 Oct, 2023 at 6:31 PM
Why is my current position inaccurate?
For us to provide accurate location info, you should be outdoors and your permissions for access location must be turned on. These phone settings might help to improve the location’s accuracy:  Turn on the WiFi setting Make sure ‘Power Saving Mode’ is off. Remove battery optimization.  Because the app depends on GPS and other technologies, your curre...
Mon, 16 Oct, 2023 at 6:32 PM
I have an electric vehicle. How can HERE WeGo help me?
HERE WeGo covers electric vehicles and shows the locations of charging points. To enable this function on your app: Open the WeGo app and drag the bottom bar up to expand the menu Select 'Settings' Under 'General', select 'Fuel type' Under 'Fuel type', select 'Electric' Whenever you search for EV charging sta...
Mon, 16 Oct, 2023 at 6:34 PM
How can I enable or disable traffic info?
Turning on 'Traffic' allows the app to send HERE information about your ride (ie, your car's location, the directions of travel, etc). We combine this info with what other drivers have sent to provide you with better and faster routes.  To turn traffic info on: Open the WeGo app Select 'About, Legal and Notices'  Select 'H...
Mon, 16 Oct, 2023 at 6:38 PM
Watch this space for articles regarding


Are the information of WeGo Web synced with WeGo App?
All the collections you save while using your HERE account will be automatically synced with HERE WeGo App. You can also rearrange your collections in the web and this rearrangement/edits will be automatically seen in the app. The routes saved under though won't be available on the app - saving routes is a function only available in t...
Thu, 15 Apr, 2021 at 5:22 PM


Interested in partnering with HERE WeGo?
If you're interested in knowing more about HERE WeGo and perhaps creating partnerships with us, please make sure to reach out to and send more details! We'll be glad to assist you. 
Thu, 15 Apr, 2021 at 5:25 PM